Customer Success Manager

Vauxoo S.A. de C.V.


Join Vauxoo, to our amazing and dynamic sales team and face the challenge of evolving in the IT sector!
We are looking for someone with business skills and understanding to manage our client portfolio, from small businesses to large companies.

Job description

 As a Customer Success Manager, you will represent the commercial contact point of all our customers. He will be in contact with the CIO, CFO, and CEO of small and large companies. The variety of industries and the scope of the project will ensure a solid and constantly changing learning curve. Your main mission will be to achieve the sales objective by increasing customer retention and expansion. 

Responsibilities

Manage existing customers located in different countries.

Establish long-term relationships with your customers 

Analyze and fully understand your client's IT projects

Identify possible future additional sales: expand the use of the solution by your customers.

Show new releases for the end-user

Secure overall satisfaction of the customer

Negotiate renewing contracts with customers



Must-Have

Bachelor degree or higher

Passion for  software products

Skills solid relationship and negotiation

Mastering English

Ability to conflict handling - problem-solving


Benefits

Monday through Friday, we have flexibles schedules

Relocation assistance.

In Vauxoo HQ (Colima) we have free meals all week.

English class sponsorships and anything else you want to learn.

IMSS, bonds and all the benefits of Mexican law.



One day in Vauxoo

We will make your Mondays less painful and your Fridays more rewarding. A typical day may consist of working for a client or internal project while creating high-quality developments, testing it and integrating with other Vauxoo’s apps. You will work closely with a team leader and occasionally with the customer. Some days you can wake up and start to work from your bedroom (after a good protein breakfast of course), other days you can come to the office,  have lunch with your partners. You will learn a lot and grow fast, which is just one of the many perks of being a Business Analyst at Vauxoo. 

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